Shipping policy

Last updated: [Date]

1. Order Processing Time

Orders are processed within [1–3] business days after payment is confirmed. Orders placed on weekends or public holidays will be processed on the next business day. During high-demand periods (holidays, promotions), processing may take slightly longer — we'll notify you of any significant delay.

2. Shipping Methods & Rates

We offer the following shipping options at checkout:

Exact shipping costs and delivery estimates are calculated at checkout based on your location and order weight.

3. Domestic Shipping

We currently ship to all addresses within [Country]. Delivery times are estimates and begin from the date of shipment, not the order date.

4. International Shipping

We ship to [list countries / "select international destinations" — confirm with Shopify shipping zone setup]. International orders may be subject to customs duties, taxes, or import fees imposed by the destination country. These charges are the responsibility of the customer and are not included in the item price or shipping cost. We recommend checking with your local customs office for more information before ordering.

Please note: certain food products may be restricted or require additional documentation for import into some countries. It is the customer's responsibility to confirm whether a product can be legally imported into their country before ordering.

5. Order Tracking

Once your order ships, you'll receive a confirmation email with a tracking number. You can track your shipment's progress using the link provided.

6. Delays

While we aim to meet the estimated delivery times above, actual delivery may be affected by factors outside our control, including customs processing, carrier delays, weather, or public holidays. We appreciate your patience and will assist wherever possible if your order is significantly delayed.

7. Lost or Damaged Packages

If your package is lost in transit or arrives damaged, contact us at [support email] within [7] days of the expected delivery date or actual delivery date, along with your order number (and photos, if damaged). We'll work with the carrier to resolve the issue and arrange a replacement or refund as appropriate.

8. Incorrect Shipping Address

Please double-check your shipping address at checkout. We are not responsible for orders delayed or lost due to an incorrect or incomplete address provided by the customer. If you notice an error shortly after placing your order, contact us immediately at [support email] and we'll do our best to correct it before the order ships.

9. Contact Us

Questions about shipping? Reach us at [support email] or [phone number].